Application Support Analyst

Be part of our winning team

Kuala Lumpur Convention Centre (the Centre) is the city’s most technologically–advanced, purpose-built facility for international, regional and local conventions, tradeshows, public exhibitions, entertainment and even, intimate private functions. The Centre is strategically located in the heart of Kuala Lumpur.

Convex Malaysia Sdn Bhd, the operator of the Kuala Lumpur Convention Centre (a subsidiary of KLCC (Holdings) Sdn Bhd) seeks a dynamic, committed and success-driven individual to join our team in the following position:

Application Support Analyst

Basic Function

The role of the Application Support Analyst is to support the IT Manager and other users on software application activities. The Application Support Analyst will be required to operate at different levels from project administration to report writing so multi-tasking and a flexible approach to managing one’s work schedule are essential.

Scope of the Position

The role offers scope to evolve into a Project Manager position through on-the-job learning and skill development essential to a more senior project role.

Job Description

The incumbent of this position would be expected to have the following competencies:

  • Provide systems administration and access management for all users such as adding, removing and updating user account information and resetting passwords.
  • Perform routine audits on user activity to ensure the system security is not compromised.
  • Provide first level system support to staff through resolving technical queries and trouble shooting.
  • Create and maintain reports required by the business.
  • Liaise and follow-up with the software vendor support teams on any system related issues and enhancements, and maintain a strong working relationship with the vendors.
  • Work with each department to identify current issues and seek continuous improvements on processes.
  • Keep Ungerboeck and finance systems up to date with new features and functionality, in consultation with the business. Coordinate upgrades with IT and various departments.
  • Create a User Acceptance Testing plan (UAT) for each new release of software and work with IT department on internal development and deployment.
  • Any other duties relating to Ungerboeck and finance systems to ensure optimal system functionality throughout the business.
  • Maintain the Ungerboeck and finance systems periodically.

Job requirement

  • Candidate must possess at least Bachelor's Degree/Post Graduate Diploma/Professional Degree in Computer Science/Information Technology or equivalent.
  • Required language(s): English
  • Required Skill(s):
    • Preferably with thorough Ungerboeck knowledge
    • Knowledge of Customer Relationship Management (CRM) concepts and database management.
    • Project Management experience would be highly regarded.
    • Bachelor’s degree in IT, Computer Science, MIS or related field.
    • 5+ years of experience in progressive IT leadership roles implementing enterprise class software applications of significant complexity in the corporate system functions.
  • 4 - 6 years’ experience in information technology with at least 2 - 3 years in the hospitality industry.
  • Preferably Senior Executive specialized in Hotel Management/Tourism Services or equivalent.

Interested candidates are invited to apply and submit their detailed resume stating current and expected salary and contact number together with a recent passport-sized photograph (n.r.) and photocopies of relevant certificates to the following:-

Director of Human Resources
Kuala Lumpur Convention Centre
Kuala Lumpur City Centre
50088 Kuala Lumpur.

Email: [email protected]

Only short-listed candidates will be notified. All applications will be treated in strict confidence.