Privacy Policy

The Kuala Lumpur Convention Centre (“the Centre”) respects your privacy and is committed to protecting the personal information that you share with us. In general, you can browse through our website without giving us any information about yourself. This policy describes how we collect and use your personal information when we do need this information to provide the services that you request or when you choose to provide us with your personal information.

Information Collection

Personal information means any information that may be used to identify an individual, including but not limited to, a first and last name, email address, a home, postal or other physical address, other contact information, title, date of birth, gender, occupation, industry, personal interests and any other information needed to provide a service you have requested.

When you browse our website, you do so anonymously. We do not automatically collect personal information including your email address. We do log your IP address (the Internet address of your computer) to give us an idea of which part of our website you visit and how long you spend there. But we do not link your IP address to any personal information.

Like many other commercial websites, the Kuala Lumpur Convention Centre website may use a standard technology called a "cookie" to collect information about how you use the site. Please go to "Cookies and Tracking Information" below for more information.

The Centre collects personal information when you use certain services, when you register to attend an event or participate in an online survey, when you ask to be included in an email or mailing list, when you submit an entry for a sweepstakes or other promotions, or when you submit your personal information to the Centre for any other reason.

From time to time, the Centre receives personal information from business partners and vendors.

The Centre only uses such information if it has been collected in accordance with acceptable privacy practices consistent with this Policy and applicable laws.


When personal information is collected, we will inform you at the point of collection the purpose for the collection. The Kuala Lumpur Convention Centre will not transfer your personal information to third parties without your consent, except under the limited conditions described under the discussion titled "Information Sharing and Disclosure" below.

If you choose to provide us with your personal information, we may only transfer that information within the Centre or to our partners with your permission.

We will always give you the opportunity to "opt out" of receiving direct marketing or market research information. This means we assume you have given us your consent to collect and use your information in accordance with this Policy unless you take affirmative action to indicate that you do not consent, for instance by clicking or checking the appropriate option or box at the point of collection.

In some cases, when applicable, we will provide you with the opportunity to "opt in." This means we will require your affirmative action to indicate your consent before we use your information for purposes other than the purpose for which it was submitted.

Cookies and Tracking Technology

A cookie is a small data file that certain websites write to your hard drive when you visit them. A cookie file can contain information such as a user ID that the site uses to track the pages you've visited, but the only personal information a cookie can contain is information you supply yourself.

A cookie cannot read data off your hard disk or read cookie files created by other sites. Some parts of the Centre's website use cookies to track user traffic patterns. We do this in order to determine the usefulness of our website information to our users and to see how effective our navigational structure is in helping users reach that information.

If you prefer not to receive cookies while browsing our website, you can set your browser to warn you before accepting cookies and refuse the cookie when your browser alerts you to its presence. You can also refuse all cookies by turning them off in your browser, although you may not be able to take full advantage of the Kuala Lumpur Convention Centre's website if you do so.

You do not need to have cookies turned on to use/navigate through our website.

How We Use Information Collected

The Kuala Lumpur Convention Centre uses this information for several general purposes: to fulfill your requests for certain products and services, to keep you updated on the latest events, special offers or other information we think you would like to hear about, to better understand your needs and to provide you with better services.

We may also use this information to send you direct marketing information or contact you for market research.

Information Sharing and Disclosure

Your personal information, which is stored in controlled servers with limited access, is never shared outside the Kuala Lumpur Convention Centre without your permission, except under the conditions explained below. The Kuala Lumpur Convention Centre may send your personal information to other companies or people under the following circumstances: when we have your consent to share the information; we need to share your information to provide the service you have requested; we need to send the information to companies who work on behalf of the Centre to provide a product or service to you (we will only provide those companies the information they need to deliver the service and they are prohibited from using that information for any other purpose); or we want to keep you updated on the latest events and service announcements, special offers or any other information we think you would like to hear about, either from us or from our business partners (unless you have opted out of these types of communications).

We will also disclose your personal information if required to do so by law, to enforce our Terms of Use, or in urgent circumstances, to protect personal safety, the public or our website.

Data Security

The Kuala Lumpur Convention Centre safeguards the security of the data you send us through physical, electronic and management procedures.

Children and Privacy

Our website does not target and is not intended to attract children under the age of 13. The Kuala Lumpur Convention Centre does not knowingly solicit personal information from children under the age of 13 or send them requests for personal information.

Third-Party Sites

The Kuala Lumpur Convention Centre's website contains links to other sites. However, the Centre does not share your personal information with those websites and is not responsible for their privacy practices. We encourage you to learn about the privacy policies of those companies.

Our website may contain links to websites operated by other companies. Some of these third-party sites may be co-branded with a Kuala Lumpur Convention Centre logo, even though they are not operated or maintained by the Centre. Although we choose our business partners carefully, the Centre is not responsible for the privacy practices of websites operated by third-parties that are linked to our site. Once you have left our website, you should check the applicable privacy policies of the third-party website to determine how they will handle any information they collect from you.

Changes to this Privacy Policy

The Kuala Lumpur Convention Centre will amend this policy from time to time. If we make any substantial changes in the way we use your personal information, we will make that information available by posting a notice on this site.